Troubleshooting center
Start with the workflow state, permissions and system evidence before making data changes.
Environment-aware guidance
Exact buttons and available actions can vary with company plan, role permissions and enabled capabilities. Stoneware workflow rules and server-side checks remain authoritative.
1 — reproduce
Capture the exact record, action, timestamp and error/reference ID.
2 — check access
Confirm company, role/permission and plan entitlement.
3 — inspect workflow
Check current state, linked reservation/allocation/fulfilment and stock movements.
4 — escalate safely
Do not bypass controls with direct database edits or blanket permissions. Use logs/health checks and a reproducible case.
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