These Terms of Use govern access to and use of Stoneware, including the website, application, APIs, documentation and related services supplied by Chasvi Co Limited (“Chasvi”, “we”, “us” or “our”).
If your organisation has an Order Form, subscription agreement, statement of work or other written agreement with us, that agreement also applies. If there is a conflict, the specifically agreed commercial document takes priority to the extent of the conflict.
1. Business use and authority
Stoneware is provided primarily for business use. If you use Stoneware for an organisation, you confirm that you are authorised to do so and to bind that organisation to these Terms where applicable. Each organisation is responsible for the users it authorises and for keeping account information current.
2. Accounts and security
You must use accurate account information, protect credentials and authentication factors, and promptly report suspected unauthorised access. Accounts are personal to the authorised user unless Stoneware expressly supports another account type. You must not share credentials in a way that bypasses user licensing, permissions or auditability.
3. Subscriptions, fees and taxes
Available plans, fees, billing periods, included usage, renewal and cancellation rules are those shown in the applicable Order Form, checkout, subscription screen or other commercial agreement. Fees are exclusive of applicable taxes unless stated otherwise. Failure to pay amounts when due may result in restricted access or suspension after any notice required by the applicable agreement or law.
4. Customer data
You retain ownership of data, documents and content that you or your authorised users submit to Stoneware. You grant Chasvi Co Limited and its service providers a limited right to host, process, transmit, back up and otherwise handle that data only as reasonably necessary to provide, secure, support and improve the service, comply with law and carry out your authorised instructions.
You are responsible for having the rights and permissions necessary to submit personal information and other content to Stoneware and for configuring access appropriately within your organisation.
5. Acceptable use
You must comply with our Acceptable Use Policy. You must not use Stoneware to break the law, infringe rights, compromise security, distribute malware, send unlawful spam, access another customer’s data, bypass usage limits or interfere with the service.
6. APIs and integrations
API credentials and integration secrets must be kept secure and used only for the company, user and scope for which they were issued. Published API limits, idempotency requirements and security controls form part of acceptable API use. Third-party integrations are also subject to the third party’s terms and privacy practices, and you are responsible for choosing and authorising those integrations.
7. ARI and assisted intelligence
ARI can help users search, summarise and understand permitted Stoneware context. ARI outputs may be incomplete or inaccurate and are not a substitute for professional, legal, accounting, tax, safety or other specialist advice. Users remain responsible for checking outputs before relying on them and for taking final actions through the authorised Stoneware workflow.
8. Intellectual property
Chasvi Co Limited and its licensors own Stoneware, its software, visual design, documentation, trademarks, logos and other intellectual property, except for customer data and third-party material. These Terms give you a limited, non-exclusive, non-transferable right to use Stoneware during an active subscription or other authorised access period.
9. Confidentiality
Each party must protect the other party’s confidential information using reasonable care and may use it only for the relationship and purposes for which it was disclosed. Confidentiality obligations do not apply to information that is lawfully public, already known without restriction, independently developed, or lawfully received from another source.
10. Privacy and data processing
Our Privacy Policy explains how Chasvi Co Limited handles personal information. Where we process personal information on behalf of a business customer, the Data Processing Addendum applies to the extent incorporated into the customer relationship.
11. Service changes, maintenance and availability
We may update Stoneware to improve security, reliability, compliance, user experience or functionality. Planned or emergency maintenance may temporarily affect availability. Any service-level commitment applies only if it is expressly included in the relevant commercial agreement.
12. Suspension and termination
We may suspend access where reasonably necessary to protect Stoneware, another customer or a third party; respond to a security incident; address unlawful or prohibited use; or manage material non-payment or breach. On termination, access and data handling will follow the applicable subscription agreement, legal obligations and our data retention practices.
13. Warranties and mandatory rights
We will provide Stoneware with reasonable care and skill. Except for rights or guarantees that cannot lawfully be excluded and any express commitments in an applicable commercial agreement, Stoneware is provided without additional implied warranties. Nothing in these Terms excludes or limits rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other law where those rights cannot lawfully be excluded. Any business-to-business contracting-out arrangement must be expressly agreed in writing and only applies where lawful.
14. Liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity or loss arising from data supplied incorrectly by the other party. Unless a different limit is stated in an applicable commercial agreement, Chasvi Co Limited’s aggregate liability arising from Stoneware in any 12-month period will not exceed the fees paid or payable by the affected customer for Stoneware during the 12 months before the event giving rise to the claim. This limitation does not apply where liability cannot lawfully be limited.
15. Indemnity for unlawful customer use
To the extent permitted by law, a business customer is responsible for claims arising from content it unlawfully submits, instructions it gives without authority, or its material breach of the Acceptable Use Policy, except to the extent the claim results from Chasvi Co Limited’s breach or negligence.
16. Governing law
These Terms are governed by New Zealand law. The parties submit to the non-exclusive jurisdiction of the New Zealand courts, unless a written commercial agreement states otherwise.
17. Changes to these Terms
We may update these Terms where reasonably necessary. Material changes will be published with a new effective date and, where appropriate, notified through Stoneware or another account contact channel. Continued use after an applicable change takes effect constitutes acceptance to the extent permitted by law.
18. Contact
Questions about these Terms can be sent to Chasvi Co Limited, 158 Lake Rd, Belmont, Auckland 0622, New Zealand, by email at info@ccolabs.com, through the Stoneware contact page, or through the support channel associated with your account.